Efficiency Network

Efficiency Network is the Quality Mark, both for companies and administrations, that work in the Port of Barcelona and that are committed to offering reliability, information, transparency and security to their clients.

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The Quality Mark of the Port of Barcelona

The quality mark Efficiency Network brings together 106 companies from all sectors of the Port Community and also has the involvement and collaboration of four administrations: Customs, Border Inspection Services, SOIVRE and Maritime Captaincy.

Created in 2010, it has become a key element of the Port's brand services that allow deployment of its port network strategy, since the presence and positioning of the Port of Barcelona in the hinterland is not only achieved by developing infrastructures but also by offering identical quality of service throughout the territory. The Efficiency Network allows the level of quality, efficiency and competitiveness of the Port of Barcelona to be transferred to the entire logistics chain.

The Port of Barcelona Efficiency Network Quality Mark adds value to companies certified, which reaches 9 percentage points in their turnover. In addition, when two or more certified companies work together, their knowledge increases even more and this performance improvement is transferred to the entire logistics chain.

A brand, objectives, commitments, a guarantee and many advantages. This is what it means to be a certified member of the Efficiency Network. Responsibility, vocation for continuous improvement and compensation to clients in case of breach of commitments.

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15%
More reliable
Certified logistics chains increase their reliability.
9%
More activity
Companies and administrations. The members of the Quality Mark register a greater commercial activity.

The direct benefits of the Efficiency Network

The IESE business school has analysed the Port of Barcelona Quality Mark and has demonstrated its direct benefits.

The study The value has been provided by the Efficiency Network Quality Mark to the organisations of the Port of Barcelona for seven years and has shown that the certification adds value to those companies that decide to adhere to this quality programme that amounts to nine percentage points in their turnover.

The analysis confirms that certified companies manage a greater volume of activity and this difference is accentuated after three or four years of certification. The study has also shown that certified companies, as a result of the inspections and analysis of their audits, have more operational experience and, therefore, greater specialisation.

General commitments

Certified companies and adhered administrations guarantee compliance with commitments. In case of non-compliance, the owner of the goods is compensated.
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Reliability in terms of delivery and collection of goods
The term agreed with the importer/exporter will be met, in full containers, with a margin of 2 calendar hours.
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Reliability in the authorisation of the application for dangerous goods in export
The entry of the container will be authorised before the expected date of arrival of the truck at the terminal.
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Reliability in customs clearance
The dispatch process will be in less than 8 h in the case of documentary inspection, 17 h in the case of physical and automatic inspection without documentary or physical inspection.
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Reliability in the dispatch of border inspection services
Customs clearance will be carried out within a period not exceeding 25 business hours.
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Reliability in shipment at the planned stopover
All goods in export containers will be loaded at the scheduled stopover, provided that the exporter has made the goods available within the agreed period.
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Reliability in BL notification
The bill of lading (BL) will be available to the exporter within a period not exceeding 10 business hours once the ship has left.
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Information and transparency
Information exchanges between certified organisations will have the necessary quality so that the passage of goods is as efficient as possible.
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Goods integrity
Guarantee that there will be no incidents occurring to the goods in a container during its handling and stay in the terminals.

Commitments to shipping companies

The Port of Barcelona guarantees compliance with the commitments. In case of non-compliance, the Consignee is compensated.
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Publication of the docking of cruise ships
Publication on the Port's website for cruise ship traffic in the docking terminal 15 calendar days in advance.
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Reliability in the delivery of the Ship Clearance
The dispatch authorisation will be available to the ship's captain at the latest upon departure of the ship (ATD).
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Reliability in the provision of MARPOL services
The waste removal service will start at the agreed time.
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Reliability in the provision of the water service
It will start at the agreed time, with a maximum margin of 1 hour.
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Reliability in type B bonus
Vessels that receive a bonus in the waste collection rate will obtain it in a maximum of 15 working days.

Do you have any questions or complaints?

Contact us in case of doubt or possible breach of any of the commitments.

Inquiry or complaint form

The key drivers of the Efficiency Network

The Port of Barcelona Quality Mark works to offer added value to certified companies by giving visibility to the commitments and values of the Efficiency Network.
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Technical Conferences
The continuous training of the certified companies creates synergies that benefit all the participants and the logistics chain, and achieves an improvement in the operational functioning of the organisations.
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Certification
To obtain the Efficiency Network certification you can request information with the following form.
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Values
All the agents that make up the Efficiency Network work with shared values that unite them and help them improve: Collaboration, Commitment, Integrity, Efficiency, Transparency and Excellence.

Companies certified by the Efficiency Network

Firms that achieve the quality percentages stipulated by the Port of Barcelona and become certified in the Efficiency Network have various advantages and access to certain digital tools.
Certified companies
Related documents
Related contacts
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Customer Service (SAC)

From monday to thursday, 8 to 17 h
Fridays, holiday vigils and august, from 8 a 15h

Location email
sac@portdebarcelona.cat
Location phone cta
+34 933 068 806
Location text
Moll de Barcelona
World Trade Center Ed. Est, 3rd floor
08039 - Barcelona
Location web cta
Customer Service