Unified Access Service

The Unified Access Service (UAS) is the one-stop shop of the Barcelona Port Authority, to which you can direct any query or request for processing.

For more information you can call us at the following telephone number:
Opening hours: from 07:30 to 15:00
August from 07:30 to 15:00
Extraordinary hours for individual and personalized attention, through an appointment system, from Monday to Thursday between 5:00 PM and 7:00 PM
  • World Trade Center Barcelona 
  • Edificio Este
  • Planta baja Moll de Barcelona, s/n 08039 Barcelona

What can you do in the SAU

The mission of the SAU is to make it easier and more accessible to carry out procedures and obtain information on the services that the Port of Barcelona offers to the different users of the Port Community. This service allows you to:

  • Register entry documents.
  • Start processes or procedures.
  • Request information on the status of affairs, services, facilities and events.
  • Pay invoices issued by the APB.

Practically all the procedures that can be carried out in person at the SAU offices are also available at the Electronic office of the Port of Barcelona. There you can consult the procedures catalogue and the processing method. The SAU is at your disposal to redirect your questions or requests where appropriate.

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Frequent questions

Most of the procedures can be carried out electronically, but not 100%. You can find a description of each of them on the Port of Barcelona Electronic Headquarters portal for procedures. For each case, you will see indicated in which ways it can be started.
Procedures
 

There are procedures for which it is necessary and others that you can initiate by using a personal username and password (agreed password). Consult the procedures portal to see which are the ones that interest you and how to start them and, if you are interested, you can obtain the concerted password using the following form:
Concerted key request

You can submit the application in person at our offices, by post, or electronically. Please note that individuals who, in accordance with Article 14 of Law 39/2015, are not required to interact electronically with public administrations may submit it in person at the registry office. You may also complete the procedure through the following link using your digital certificate,without having to go there in person.
Electronic registration

Here you can see all the ships that arrive and leave the Port of Barcelona. Don't hesitate to call us if you don't see the information you're looking for here, though.
Ship arrivals and departures

People who need to access the port area on a daily basis or on an occasional but recurring basis for professional reasons must complete the relevant procedure to obtain accreditation or an access pass, as this is a controlled and restricted access area. The attached link provides the information applicable to each case. If you cannot find the information you need, please contact us.
Application for passes and permits

Special transport operations classified as special vehicles under the General Vehicle Regulations, as well as vehicles operating under a special transport regime, must apply for a traffic permit and, where applicable, an escort service authorisation allowing them to travel on roads under the jurisdiction of the Port of Barcelona. You can apply for it at our offices, although it is faster and more convenient to do so through this form. Once we receive your application, we will let you know how to complete the process.

Special Transport Application

If you access the port on a recurring basis, you must apply for a Generic Authorisation (AG). If the access is occasional, you must apply for a Specific Authorisation (AE). The links below provide information on how and where to complete the procedure, as well as the required documentation.

Generic Authorisation (AG) Application
Specific Authorisation (AE) Application

Depending on the case, you will need to complete a specific procedure. For any of these procedures, you must have access to the Sòstrat application, which allows you to manage them. To access it, you must have a registered access key, which you can request through the following link.
Registered Access Key Application

Water Supply Service for Vessels
Water Supply Service for Construction Works or Concessions

Although you could do it from our offices, the most agile way is by sending us this simple form. Once we receive it, we will give you the appropriate instructions to complete the process.
T0 fee payment

The Port of Barcelona does not automatically return guarantees or bonds deposited to secure obligations; therefore, their release must be requested in writing. You may do so in several ways: in person at our offices, by post, or electronically. Please note that individuals who, in accordance with Article 14 of Law 39/2015, are not required to interact electronically with public administrations may submit the application in person at the registry office. You may also submit it through the following link using your digital certificate without having to go there in person.
Request for return of guarantees

You can pay it on our website by credit card, at any participating bank, or at any CaixaBank ATM using the barcode shown on the notification, or in person at our offices. You can also make the payment through the following link without having to go there in person.
Payment of fines

In this case, you must pay and collect the vehicle in our offices. Contact us.

The Port of Barcelona has a Selection Portal, where you can consult all the job offers published. You can also consult our company philosophy and, if you want, submit your CV. You can access it through the following link. 
Port of Barcelona Selection