Passenger rights

The European Union includes in its regulations the rights of cruise passengers who embark in a port of a Member State and therefore of all cruises that have the Port of Barcelona as their starting point.

Highlights of the regulation

The key points of the regulation to take into account are:

  • The passenger must be informed at all times of the provisions of the trip before and during the journey and must receive general information about their rights in terminals and on board ships.
  • Cruise must offer adequate assistance, such as meals and refreshments when there is a delay of more than 90 minutes in departure.
  • No there may be discriminatory treatment towards people with disabilities and reduced mobility and they must receive free specific assistance both in the port terminals and on board the cruise ship.
  • Shipowners and terminal operators must make available to the passengers a mechanism for the processing of possible claims.

Passenger Bill of Rights

In addition, all members of the international association of cruise companies, CLIA (Cruise Lines International Association), have adopted a set of measures that detail the rights of passengers and reinforce their commitment to safety, comfort and security. attention to cruise passengers in case of mechanical failure or emergency on board. This passenger bill of rights is effective for all those who book a cruise with a CLIA member company in the world.