Service clientèle (S.A.C.)

Consultations et réclamations

Le S.A.C. traite toutes les questions et réclamations des clients concernant le transit de leurs marchandises par le Port de Barcelone.

Nous offrons aux importateurs, aux exportateurs et aux opérateurs transparence et traçabilité des procédures documentaires et physiques se produisant lors du transit des marchandises dans le Port de Barcelone.

Les demandes de renseignements/réclamations peuvent être adressées par courrier électronique, par téléphone ou via ce formulaire. Elles recevront une réponse dans un délai de 4 heures les jours ouvrables.

Tax ID number
Full Name
Provide the container registration number if you know it
1 seul fichier.
Limité à 5 MB.
Types autorisés : txt pdf doc docx jpg jpeg.

Information on data protection
Regulation (EU) 2016/679 of the European Parliament/Organic Law 3/2018, of 5 December, on the protection of personal data and guarantees of digital rights.

Data Controller. Autoritat Portuària de Barcelona. World Trade Center East Building, Moll de Barcelona s/n 08039 Barcelona, telephone number 932 986 000, email: protecciodades@portdebarcelona.cat.

Purpose and lawfulness of the processing. Attend your doubts, queries, suggestions or complaints about the passage of your merchandise through the Port of Barcelona. Send informative communications regarding your relationship with the APB and about activities and services of the Port of Barcelona. Contractual relationship, public interest mission.

Exercise of rights. Access, rectification, erasure, restriction of processing, right to object and right not to be subject to a decision based solely on automated processing, including profiling, by submitting your request to the APB offices, by submitting a written request to the General-SAU Registry or through the Electronic Registry of the electronic office at https://seu.portdebarcelona.gob.es.

In any case, you have the right to file a complaint to the Spanish Data Protection Agency (AEPD) https://www.aepd.es/es whenever you consider it appropriate.

More information about our privacy policy: https://www.portdebarcelona.cat/en/privacy-policy.