Client Service (SAC)
Information and management of queries and claims regarding the passage of goods through the Port of Barcelona
The SAC guarantees the transparency of the passage of goods through the Port
Through personalised attention and traceability tools (CTA and Time Access) information on the transit of goods through the Port is guaranteed
In addition, possible changes in both services and procedures that affect port operations are reported.
Update of maritime connectivity between the Port of Barcelona and Far East and the east coast of the United States
Current forecast of upcoming calls in Barcelona regarding the service with the Far East and the east coast of the United States. The current context in traffic between Europe and the east coast of the United States or Asia may affect this forecast, with specific modifications of which we will inform you periodically.
Update on container services at the Port of Barcelona with possible impact due to the situation in the Red Sea
Current forecast of the upcoming scheduled calls at Barcelona in relation to the situation in the Red Sea.
Interesting links
Faq highlighted
How can I ship goods to or from a foreign country?
To send goods abroad, it is necessary to contact a freight forwarder or a customs agent so that they can inform you of the procedures and take charge of organising shipment to the place of delivery.
How can I make a reservation to deliver or pick up a container at a terminal?
If you are the last authorised company in a telematic transport order and you are registered with the Port Authority, being an AG you can make the reservation through http://bcnbookingsystem.es.
How can I know if my goods have arrived?
Send an email to sac@portdebarcelona.cat. To find out if your goods have arrived at the port, you need to provide us with the container's registration number. This is made up of 4 letters (the last one is a U), 6 numbers and a control digit.
Applications
Related contacts
Customer Service (SAC)
From monday to thursday, 8 to 17 h
Fridays, holiday vigils and august, from 8 a 15h
Location email
Location phone cta
Location text
Moll de Barcelona
World Trade Center Ed. Est, 3rd floor
08039 - Barcelona
World Trade Center Ed. Est, 3rd floor
08039 - Barcelona
Location web cta
