Unified Access Service

The Unified Access Service (UAS) is the one-stop shop of the Barcelona Port Authority, to which you can direct any query or request for processing.

For more information you can call us at the following telephone number:
Opening hours: from 08:00 to 19:00
August from 08:00 to 15:00
World Trade Center Barcelona Edificio Este, planta baja Moll de Barcelona, s/n 08039 Barcelona

What can you do in the SAU

The mission of the SAU is to make it easier and more accessible to carry out procedures and obtain information on the services that the Port of Barcelona offers to the different users of the Port Community. This service allows you to:

  • Register entry documents.
  • Start processes or procedures.
  • Request information on the status of affairs, services, facilities and events.
  • Pay invoices issued by the APB.

Practically all the procedures that can be carried out in person at the SAU offices are also available at the Electronic office of the Port of Barcelona. There you can consult the procedures catalogue and the processing method. The SAU is at your disposal to redirect your questions or requests where appropriate.

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SAU

Frequent questions

Can I carry out any procedure electronically?

Most of the procedures can be carried out electronically, but not 100%. You can find a description of each of them on the Port of Barcelona Electronic Headquarters portal for procedures. For each case, you will see indicated in which ways it can be started.
Procedures
 

Do I need a digital certificate to be able to start any telematic procedure?

There are procedures for which it is necessary and others that you can initiate by using a personal username and password (agreed password). Consult the procedures portal to see which are the ones that interest you and how to start them and, if you are interested, you can obtain the concerted password using the following form:
Concerted key request

I want to submit a document to the Port, how can I do it?

You can do it in different ways. Either in person at our workshops or by sending it by post or telematically. From this link and with your digital certificate you can present it at the Registry of the Port of Barcelona without having to go there in person.
Electronic registration

Do you want to know when a ship arrives and departs?

Here you can see all the ships that arrive and leave the Port of Barcelona. Don't hesitate to call us if you don't see the information you're looking for here, though.
Ship arrivals and departures

What do I have to do to request a port access card? 

In the attached link you will see all the information for each case. Do not hesitate to contact us if you do not see the information you are looking for.
Application for passes and permits

How can I request a special transport to move around the port area?

Although you could do it from our offices, the quickest way is by sending us this simple form. Once we receive it, we will give you the appropriate instructions to complete the process.
Request for special transport

I am a container carrier and I want to have an authorisation that allows me to operate in the Port. What should I do?

You must request a general authorisation (GA). In the following link you will see where, how to do it and all the necessary documentation. 
Request general authorisation for container transport

I want to request water for a ship or a concession. How do I do it?

You need to have access to the application that allows you to do it (Sostrat). Access is through a concerted password, which you must request from the following link.
Password request agreed
 

I have bought a boat and I need to pay the T0 Maritime Signalling fee. How can I do it?

Although you could do it from our offices, the most agile way is by sending us this simple form. Once we receive it, we will give you the appropriate instructions to complete the process.
T0 fee payment

I want to recover a guarantee presented some time ago in the Port. What should I do?

The Port of Barcelona does not automatically return the sureties or guarantees deposited in order to respond to obligations, so you must request the return in writing. You can do it in different ways. Either in person at our workshops or by sending it by post or telematically. From this link and with your digital certificate you can send it without having to go there in person.
Request for return of guarantees

What do I have to do to pay a fine? 

You can pay it through our website with a credit card, through the barcode that appears in the notification, or in person at our offices. Through the following link you can do it without having to go there in person.
Payment of fines

The Port Police have immobilised and removed my vehicle. How can I get it back?

In this case, you must pay and collect the vehicle in our offices. Contact us.

I am looking for work and I would like to be able to do it in the Port of Barcelona. Can I bring a CV? Where do I have to go?

The Port of Barcelona has a Selection Portal, where you can consult all the job offers published. You can also consult our company philosophy and, if you want, submit your CV. You can access it through the following link. 
Port of Barcelona Selection