Efficiency Network
Efficiency Network is the Quality Mark, both for companies and administrations, that work in the Port of Barcelona and that are committed to offering reliability, information, transparency and security to their clients.
The Quality Mark of the Port of Barcelona
The quality mark Efficiency Network brings together 106 companies from all sectors of the Port Community and also has the involvement and collaboration of four administrations: Customs, Border Inspection Services, SOIVRE and Maritime Captaincy.
Created in 2010, it has become a key element of the Port's brand services that allow deployment of its port network strategy, since the presence and positioning of the Port of Barcelona in the hinterland is not only achieved by developing infrastructures but also by offering identical quality of service throughout the territory. The Efficiency Network allows the level of quality, efficiency and competitiveness of the Port of Barcelona to be transferred to the entire logistics chain.
The Port of Barcelona Efficiency Network Quality Mark adds value to companies certified, which reaches 9 percentage points in their turnover. In addition, when two or more certified companies work together, their knowledge increases even more and this performance improvement is transferred to the entire logistics chain.
A brand, objectives, commitments, a guarantee and many advantages. This is what it means to be a certified member of the Efficiency Network. Responsibility, vocation for continuous improvement and compensation to clients in case of breach of commitments.
The direct benefits of the Efficiency Network
The IESE business school has analysed the Port of Barcelona Quality Mark and has demonstrated its direct benefits.
The study The value has been provided by the Efficiency Network Quality Mark to the organisations of the Port of Barcelona for seven years and has shown that the certification adds value to those companies that decide to adhere to this quality programme that amounts to nine percentage points in their turnover.
The analysis confirms that certified companies manage a greater volume of activity and this difference is accentuated after three or four years of certification. The study has also shown that certified companies, as a result of the inspections and analysis of their audits, have more operational experience and, therefore, greater specialisation.
Companies certified by the Efficiency Network
General commitments
Reliability in terms of delivery and collection of goods
Reliability in the authorisation of the application for dangerous goods in export
Reliability in customs clearance
Reliability in the dispatch of border inspection services
Reliability in shipment at the planned stopover
Reliability in BL notification
Information and transparency
Goods integrity
Commitments to shipping companies
Publication of the docking of cruise ships
Reliability in the delivery of the Ship Clearance
Reliability in the provision of MARPOL services
Reliability in the provision of the water service
Reliability in type B bonus
The key drivers of the Efficiency Network
Technical Conferences
Certification
Values
Frequently asked questions
It is the Port of Barcelona’s Quality Label, aimed at both companies and public authorities operating in the port that undertake to provide reliability, information, transparency and safety to their customers. It was created in 2010.
It currently brings together 106 companies from all sectors of the Port Community, with the involvement of four public authorities: Customs, Border Inspection Services, SOIVRE and the Harbour Master’s Office.
According to a study by IESE Business School, carried out over seven years, certification adds up to 9 percentage points of turnover to certified companies, with this gap becoming more pronounced after three or four years of certification.
A set of specific reliability commitments —including delivery and collection times, customs clearance and notification of the bill of lading, among others, for companies— as well as specific commitments on berthing, Ship Clearance and MARPOL services for shipping companies, with compensation for the cargo owner or consignee in the event of non-compliance.
Through the information request form available on the same page, “Request information”, or by consulting the list of companies already certified to see examples of participating organisations.
There is a specific enquiry or complaint form for contacting the Port of Barcelona, as well as Efficiency Network’s direct email address and telephone number.
Related contacts
Efficiency Network
Port de Barcelona Quality Mark
Customer experience
Moll de Barcelona
World Trade Center Ed. Est, 6th floor
08039 - Barcelona
Customer Service (SAC)
From monday to thursday, 8 to 17 h
Fridays, holiday vigils and august, from 8 a 15h
Moll de Barcelona
World Trade Center Ed. Est, 3rd floor
08039 - Barcelona
