The Customer Service Department

In 2016 the Customer Service Department (SAC) provided a customised response to 1,143 queries and claims concerning inspections, fees and traceability concerning the passage of goods. Of the 528 claims handled, 176 were analysed by the Efficiency Network Quality Label and 126 cases led to financial compensation being awarded. 615 queries were made.

In addition, there were 88 communications to customers to provide them with information on such things as changes in the application of regulations and activities of the Port of Barcelona (conferences, fairs, etc.).

The communication channels most used were the phone and email.