QUALITY
Port efficiency and quality
SPECIFIC PORT REFERENCE SERVICE LEVELS
A total of nine terminals and four shipping companies were certified in 2016 according to the Port of Barcelona's Specific Reference Service Levels.
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CERTIFICATION OF THE QUALITY MANAGEMENT SYSTEM
The Port's Goods and Quality Operations Department successfully passed the audit in September monitoring its certification according to UNE-EN ISO 9001:2008.
THE QUALITY LABEL: EFFICIENCY NETWORK
| 2015 | 2016 | Variation | |
|---|---|---|---|
| Integrity and security | |||
| Full containers loaded and unloaded under the Quality System | 890,252 | 987,546 | 10.93% |
| Actions by the Quality Team (QT) in the incidents within the Quality System | 942 | 693 | -26.43% |
| Internal incidents that could trigger the compensation programme | 56 | 37 | -33.93% |
| Physical inspections | |||
| Total physical inspections | 25,634 | 26,670 | 4.04% |
| % out of the total inspectable containers (import+export) | 2.88% | 2.70% | -6.20% |
| BIP Area - total operations | 5,674 | 6,508 | 14.70% |
| % compared to the total containers subject to inspection at BIP | 3.73% | 3.52% | -5.68% |
| Claims /compensation | |||
| Complaints received by the department * | 64 | 67 | 4.68% |
| Compensation paid: | 57 | 59 | 3.50% |
| Total security in goods | 37 | 34 | |
| Reliability in customs clearance | 18 | 21 | |
| Reliability in BIS and clearance process | 2 | 4 | |
| Compensation under the Efficiency Network commitments programme (Euros) | 11,215.30 | 10,242.56 |
* Refers to breaches of the obligations of the Quality Label, analysed by the Goods and Quality Operations Department.
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QUALITY
Port efficiency and quality
SPECIFIC PORT REFERENCE SERVICE LEVELS
A total of nine terminals and four shipping companies were certified in 2016 according to the Port of Barcelona's Specific Reference Service Levels.
1/2
CERTIFICATION OF THE QUALITY MANAGEMENT SYSTEM
The Port's Goods and Quality Operations Department successfully passed the audit in September monitoring its certification according to UNE-EN ISO 9001:2008.
THE QUALITY LABEL: EFFICIENCY NETWORK
| 2015 | 2016 | Variation | |
|---|---|---|---|
| Integrity and security | |||
| Full containers loaded and unloaded under the Quality System | 890,252 | 987,546 | 10.93% |
| Actions by the Quality Team (QT) in the incidents within the Quality System | 942 | 693 | -26.43% |
| Internal incidents that could trigger the compensation programme | 56 | 37 | -33.93% |
| Physical inspections | |||
| Total physical inspections | 25,634 | 26,670 | 4.04% |
| % out of the total inspectable containers (import+export) | 2.88% | 2.70% | -6.20% |
| BIP Area - total operations | 5,674 | 6,508 | 14.70% |
| % compared to the total containers subject to inspection at BIP | 3.73% | 3.52% | -5.68% |
| Claims /compensation | |||
| Complaints received by the department * | 64 | 67 | 4.68% |
| Compensation paid: | 57 | 59 | 3.50% |
| Total security in goods | 37 | 34 | |
| Reliability in customs clearance | 18 | 21 | |
| Reliability in BIS and clearance process | 2 | 4 | |
| Compensation under the Efficiency Network commitments programme (Euros) | 11,215.30 | 10,242.56 |
* Refers to breaches of the obligations of the Quality Label, analysed by the Goods and Quality Operations Department.