Customer Services (SAC) is one of the Port of Barcelona’s most direct links with the market. The service is primarily intended to ensure transparency and service quality for goods passing through the Port of Barcelona. The SAC recognises that the end customer is a major asset, breaking with the traditional business model in which the industrial world tends to be unaware of the complexities of port operations.
We seek to understand and translate market requirements for the APB and its Logistics Community, while at the same time providing as much information as possible about the services and infrastructure available to importers and exporters.
The SAC provides assistance to customers through the following tools and services.
1 - Enquiries and claims
We deal with all enquiries and claims relating to goods that pass through the Port. Enquiries can be made by telephone, by e-mail or in person.
If an incident occurs, Customer Services identify the weak points in each operation or service, then recommend improvements to be made in order to prevent recurrences.
We also deal with questions about:
- Goods transport logistics operations
- Administrative matters (Customs, Inspection Services, etc)
- Operators (freight forwarders, customs agents, shipping agents)
- Services (regular lines, etc)
- Infrastructure (location of terminals, inspection points, etc)
- Machinery (scanners, warehouses, BIP)
2 - Queries about port fees
We provide a specific enquiries services in relation to port fees. We review the items and fees that appear on invoices from logistics operators and identify any doubt.
3 - Traceability
– When will my goods arrive?
– My goods are in the Port but have not reached my warehouse. What has happened?
– What samples did the inspection service take?
These are all common customer questions.
Customer Services offers transparency and traceability for importers, exporters and operators. We explain the documentary procedures and physical processes involved in importing and exporting goods via the Port. We can provide additional information about the Customs clearance procedure, the physical state of your goods, inspections, and much more.
Importers and exporters have had the option of completing this form to request information about their goods’ progress within the Port. Queries will be answered by e-mail within four working hours.
Information requests can also be made by telephone or in person.
4- Communication channels:
Moll de Barcelona
World Trade Center, Edificio Este, 3a planta
Tel.: +34 902 22 28 58
Fax: +34 93 306 88 15
Monday to Thursday 9 am to 5 pm
Friday 8 am to 3 pm
In August, SAC is open from 8 am to 3 pm.
E-mail address: firstname.lastname@example.org