Customer Services

Customer Services (SAC) is one of the Port of Barcelona’s most direct links with the market. The service is primarily intended to ensure transparency and service quality for goods passing through the Port of Barcelona. The SAC recognises that the end customer is a major asset, breaking with the traditional business model in which the industrial world tends to be unaware of the complexities of port operations.  

We seek to understand and translate market requirements for the APB and its Logistics Community, while at the same time providing as much information as possible about the services and infrastructure available to importers and exporters.  

The SAC provides assistance to customers through the following tools and services.