Reliability

Guarantee good coordination among all the agents in the chain to meet the scheduled delivery time of the merchandise and with the completion of the services to the ship.

Information and transparency

Facilitation of the information on the main operations, dates and incidents related to the import / export of the merchandise.

Security

There will be no incidents that affect the integrity of the merchandise during its passage through the Port of Barcelona.


Barcelona Port Authority, through its Customer service (SAC), guarantees that it will provide information on the main operations, dates, and events related to the import / export of goods in no later than 4 business hours.

Publication of the mooring wharf and terminal, for cruises
The APB undertakes to publish on the Port's website the mooring wharf with 1 month in advance and the terminal with 15 calendar days in advance..